Reviews

Charles did an excellent job with the system repair done today. He explained each step of the diagnosis & completed the needed repairs. We have utilized Southeastern on several homes in our area. Each time, service has been timely, professional, and spot on. Many thanks to Charles today for his superior efforts.

Charles Wheeler has serviced our HVAC for about 5 years now and he is so awesome!!! It is always a pleasure to seeing him. Both Charles and Southeastern are so down to earth and truly do everything to help the customer. They are honest and always thinking about us. We recommend Southeastern to anyone needing a HVAC company and if you are Blessed enough to have Charles Wheeler come to your door you are truly Blessed. He is someone we would love to have over for dinner. Thank you Charles for all you do and it is always a pleasure to see you.

I'll make this short and sweet. I've used SE HVAC for many, many years and Charles (Chuck to me!) Wheeler has been and remains the most knowledgeable technician we've ever had come to our house...that we've been in for 33 years. If he reads this he knows there is no hyperbole in the review, as he typically leaves me shaking my head as he talks me through every step of what he's doing. My wife and I cannot imagine using anyone other than Chuck and Southeastern for our heating and air conditioning needs. He knocked it clean out of the park once again today!

Shane was outstanding. On time (called while on the way)., thorough, knowledgeable, fully answered any questions. Explained what he was doing an why. Realize he has only been with SouthEastern for 2 weeks-he knows his job!

excellent service response concerning air conditioning unit #2 for an upstairs living area after leaving a message Sunday afternoon on the website and a follow up call 7:45 am in which Brenda got right back to me with indicating service representative would be arriving between 10 am and 12 pm....however the gentleman knocked on the door at 9 a.m. After his troubling shooting of the entire system he determined that unit 2 was low on Freon and proceeded to replace the necessary amount. We had out of state grand kids and parents staying upstairs so all were very pleased with such a great response! Thank you...Don Betz

This company has quality products and quality people, providing services and knowledge one can rely upon. We have delt with them for many years and found them to be excellent.

Scott is a tremendous asset to you and to us, the customers. Thank you for having such a knowledgeable and kind representative. He was amazing!

Electrical Issues...Travis was wonderful ..got issues addressed & solved within 2 hours...sooo happy. Reasonable pricing.

The technician was Travis and he did an awesome job for us. He explained the issues - what he was going to do to repair them and did exactly what he said he was going to do. Very satisfied with everything he did and will ask for him in the future. Thank him again for showing up a little early and doing a great job.

I want to first give a shout out to Brenda. She worked really hard to get me an appointment time that fits our schedule. Also a big shout out to our technician Travis. He had to come out twice but worked in that hot weather and fixed us up! Im happy but most importantly I have a happy and comfy wife!

Your company recently installed a HVAC in our home. John Moore came out originally and recommended the system that we needed to heat and cool a glass enclosed sunroom that is flooded with intense heat reflection. He educated us on the heat loss and gain and showed us the location of each vent and return. With Johns wealth of knowledge, we felt more confident we were making the right decision.Jay and Brandon installed our unit. They arrived each day on time. They were clean, well groomed, and both were great communicators. Before starting the job, they told us step aby step the plan for that workday. They were excellent workers and reported what had been completed at the end of each day. The job was completed ahead of schedule. I found these men to be very polite and honest. They are an asset to Southeastern. We will definitely recommend Southeastern to our friends and neighbors.

This is my fourth year with Southeastern Heating & AC Maintenance Plan. Today Dan came and did a wonderful through job servicing and cleaning my unit. He took his time as well as answered all my questions and any concerns that I had. I have always had excellent reliable service with Southeastern Heating & AC. Dan You Rock!

We had Jay and Brandon here today to install a new HVAC unit for our FROG and they were a delight to work with. Very professional, very communicative, very efficient, very knowledgeable, and we are so pleased with our service!

We just had a great customer experience with Southeastern Heating and Air. Johnny Moore was our project manager and did an excellent job explaining all the different options that would suit our needs best. Jay and Brandon installed our new system and did a great job. These three folks represent your company in the finest fashion. We would like to recommend Southeastern Heating and Air to anyone who wants a professional job.

Couldn't have asked for a better team than Jay and Brandon! They were very professional, knowledgeable and mindful of cleaning up behind the install. They were just all around nice guys. Thank you again!!

Jay and Brandon were the best Santa's helpers this year delivering us the wonderful Christmas present of heat! They were professional, kind, and efficient! Showed up on time and we can trust that they get the job done! Thank you Southeastern!

Ray is excellent, he diagnosed our issue quickly and showed us ways to improve our HVAC efficiency. Look forward to having Southeastern as our HVAC service provider. Trustworthy.

Owner Frank has assembled a first class crew. Bob, Brendan, Josh were all terrific in figuring out and solving a recent mold issue. Charles should teach HVAC at university. All are knowledgeable and a pleasure to work with.

Couldn't have asked for anything better. Very professional. Always on time and stayed ahead of schedule. Even came back the day after they finished to make sure everything was OK. Any repairs on my system moving forward will be here.

Good afternoon Frank, Our new unit is up and running. We are amazed at how much it has cooled down the house. It's so quiet also. Laura and I want to thank you for quick response to our situation and letting us use your stand alone units over weekend. I also want to thank your staff on what an excellent job they did. The installation went smoothly and I felt well informed on how to operate. As always thank you for your prompt and professional service.

I got the best birthday present! :) very very good service,from calling them to make an appointment to fixing the problem.Charles was the expert who had my rooftop unit to come back to life from death after another company misdiagnosed and screwed it up royally.Thank you guys very much and sorry for the delay in showing my gratitude.

  I would like to take this opportunity, on behalf of my wife and I, to thank Southeastern for a professional job in replacing our 40 plus year old heating and air conditioning systems. You have an excellent staff from the office to the installers. Johnny Moore did a great job in reviewing the existing equipment, proposing ways to save money, ideas about redirecting flow to the sun porch and recommending the best equipment going forward. The financing package ceratinly sealed the deal and no other company offered that. We felt from the beginning we were in good hands and I knew from previous experience with you that Southeastern was the best decision! However, seeing your people in action was encouraing from their clean shirts, clean trucks and the way they conducted themselves was evidence of training and experience. We look forward to enjoying a "cool" summer and lower Duke bills! Cordially,  

I needed a new Heat pump split system. I got several bids and Southeastern came in a few hundred dollars less with a slightly better/higher rating system. This type of install normally takes most of a day and we wanted to get the system in for the weekend but had to go out of town and leave by mid-afternoon. Johnny, the project manager said that he would put three crews on the job...they did and we stayed on schedule. The air handler is so quiet I can hardly tell when it is on. They were careful to lay down tarps on the stairs and all carpeted areas and vacuumed when they were done. The final payment was just as quoted...no surprises. The programmable thermostat was easy to use and our new system puts out 54 degree cold air...we are loving it. Overall very satisfied with the service and price of our Lennox system. I would be happy to recommend Southeastern Heat and Air and will be using them when "my other unit" goes out.

We are extremely pleased with the recent services we received from SE HTG & AIR. We purchased a new Bryant HVAC system to replace the 19 year old system in our condo. Johnny Moore, Prod Mgr, was extremely helpful in explaining the systems we could chose from and offering his advice. The installation team was right on time and very efficient. The customer service before, during and after the sale had been superb. Very refreshing in this day and time. The entire team including Julie and Debbie in the office, to Charles, the Tech Expert on the Wi-Fi Thermostat were a pleasure to do business with. We highly recommend you call SE H&A in Wilmington if you need a new system or just need service. They are the BEST.

This is a letter of thanks to your company and especially your service technician, Charles Wheeler.I have a Sanyo "split unit" that needed repair a few months ago. Charles came to my house in Surf City and was able to repair it after I had been told by another local company that the unit had to be replaced. Two weeks ago, I had double-knee replacement surgery and the Sanyo unit that Charles repaired allowed me to stay downstairs on the ground floor level. The unit has kept me warm and comfortable especially in light of the recent cold spell.Charles Wheeler’s professionalism and knowledge meant more to me than you could know! By the way, your employee, Forrest Burnett, referred me to Southeastern Heating and Air Conditioning. I will be using your company for future repairs and/or replacement units.Thanks again!